Orders are shipped by USPS, UPS, or FedEx. Most international orders are shipped by USPS or UPS. Kayaks are typically shipped by freight arranged through uShip. Freight delivery may involve different carriers and equipment (from small trucks or vans to larger rigs), but we’ll always provide tracking and delivery details once your order ships.

PLEASE DO NOT REFUSE DELIVERY OF ANY ORDER! If a package is refused and returned, it may not come back directly to us; in cases where it is returned to a supplier or manufacturer, additional penalties and fees may apply, and the customer may be held responsible for these costs. All returns require a return authorization prior to shipping back a product.

ComfyKayak ships to all valid U.S. addresses, including Alaska, Hawaii, U.S. territories, and APO/FPO addresses. Shipping rates may vary by region as well as distance. For deliveries to Alaska, Hawaii, U.S. Pacific territories, and international destinations, flat rates shown at checkout may fall below the actual cost, especially for larger or heavier items. In such cases, we may contact you to request additional payment to cover the difference. To avoid surprises, we recommend requesting a shipping estimate in advance at 1-800-568-0727 or support@comfykayak.com.

Accessory orders ship according to the rates shown at checkout. We offer free shipping on orders over $50 within the contiguous United States. For smaller orders, rates are calculated automatically based on weight and destination.

Kayaks and other oversized items ship by freight, and separate shipping rules apply. In many cases, a custom shipping quote will be required; please contact us before ordering or request a quote in the comments section at checkout.

Orders shipping to Alaska, Hawaii, U.S. territories in the Pacific or Caribbean, and all international destinations are subject to separate flat rates displayed at checkout. For oversized or freight shipments to these destinations, actual costs may exceed the calculated rate, and we may contact you to request additional payment before fulfilling your order.

Customers outside the United States are responsible for any applicable import duties, VAT, or local taxes charged by their country.

The rates shown at checkout reflect our actual carrier costs, and we do not add hidden handling fees. For large or international orders, you are welcome to confirm shipping costs in advance by calling 1-800-568-0727 or emailing support@comfykayak.com.

Most accessory orders ship within 0–2 business days if the item is in stock. Packages typically arrive in 2–5 business days via USPS Ground Advantage. For heavier items traveling longer distances, UPS Ground (2-3 business days) is more often used. Only a small percentage of our packages ship via FedEx.

Items not in stock in our Iowa warehouse may be drop shipped (shipped directly from the supplier) within 0-3 business days, or ordered in to our warehouse, which can delay shipment by 1-2 weeks. Certain products are made to order, meaning they require assembly or customization, which can delay shipment by 1-6 weeks, depending upon the supplier. We strongly recommend you utilize our upgraded tools during checkout to let us know if you need your item by a specific time. That way, we know when we need to contact you when a decision needs to be made. This would include letting you know if additional payment is required for expedited shipping on rush orders. We will make every effort to meet your expectations. Call us at 1-800-568-0727 if you have questions about ship times or if you need an expedited shipping quote in advance.

If you need to cancel an order, please contact us as soon as possible. If you inform us of your wish to cancel your before we have captured funds from your account (which is typically when we are printing your shipping label), then there will be no need for a refund or any additional costs to you. In such a case, you may see a pending charge on your account, but this will disappear automatically within a few days.

After funds are captured but before shipment: A 5% processing charge may be deducted from your refund. This covers non-refundable fees that payment processors (such as PayPal and credit card companies) keep even when a payment is refunded.

Once an order has shipped, it can no longer be cancelled, in which case you may request a return, which will be processed under our returns policy and which may be subject to a restocking fee.

We want you to be satisfied with your purchase. Our manufacturers stand behind their products, but if something goes wrong, we’ll work with you to make it right.

Defective or Damaged Items
If your order arrives defective or damaged in shipping, please contact us immediately at 1-800-568-0727 or support@comfykayak.com. Do not return the item on your own. Carriers must have the opportunity to inspect the package for a claim. If the item is returned before this process, we may not be able to recover the shipping loss, and a deduction up to the full purchase price may apply.

Voluntary Returns (Non-Damaged Items)

• Items made-to-order, Bargain Bin items, and Closeout items are not returnable.
  
• For other items, please contact us within 7 days of receipt to request a return authorization.
  
• Products must be new, unused, undamaged, and in the original packaging. Items returned with wear or damage may be ineligible for refund, or a deduction up to the full purchase price may apply.
  

Return Authorization Process
Before sending anything back, you must contact us for a Return Authorization Form. This form provides the details we need to process your return and gives you instructions on where to ship it. Please include the form inside the carton — do not tape notes directly to the product packaging. Items should be shipped within 5 business days of receiving return authorization.

Return Shipping
Customers are responsible for return shipping costs. If you prefer, you may request a discounted return label from us, and we will deduct the cost from your refund.

Refunds and Restocking Fees

• A 10% restocking fee applies to accessories returned within 30 days of receipt.
  
• After 30 days, the restocking fee rises to 15%.
  
• Returns after 90 days are generally not accepted, but we may issue a partial refund of up to 50% at our discretion.
  
• If you received free shipping, we will cover up to $50 of outbound shipping cost. If actual shipping exceeded this amount, the difference may be deducted from your refund.
  

Boats
Due to the high cost of shipping, returns of hard-shell kayaks are not currently covered by this policy. If you need to return a boat, please contact us directly to discuss options.

Processing Time
Please allow 7–10 business days for us to process your return once it has been received with a completed Return Authorization Form. If you do not hear from us within that timeframe, feel free to follow up.

Orders shipped to addresses in Iowa are subject to a 6% sales tax.

For certain products that are shipped directly from our supplier Sea Eagle, sales tax may also apply if the order is delivered to one of the following states: California (CA), Florida (FL), Hawaii (HI), Illinois (IL), Louisiana (LA), Maryland (MD), Massachusetts (MA), Washington (WA), and Washington, D.C..