SHIPPING CARRIERS
Your kayak seat or kayaking accessory will be shipped either by the United States Postal Service (USPS), Federal Express (FedEx) or United Parcel Service (UPS). Most international shipments will ship via USPS but may also be shipped via DHL. For Kayaks, we normally seek quotes using Uship.
Once your package ships, we will forward you a tracking number.
PLEASE DO NOT REFUSE DELIVERY OF ANY ORDER!
If you do, it may be forwarded to the shipping warehouse or to the manufacturer, not to the returns facility. Accept the order and contact us. A 5% restocking fee may apply for all refused or returned deliveries, which will be deducted from your refund.
ComfyKayak.com will ship your paddling gear to any current and valid address within the United States of America, including Alaska and Hawaii and United States territories and United States Armed Forces (APO or FPO) in the Caribbean and the Atlantic. Shipping rates may vary depending upon distance.
If you require a product to be shipped outside the United States of America or to United States territories in the Pacific, a flat rate has been set on this site but additional costs may apply, depending upon the destination. We recommend that before ordering, you please call us at: 1-800-568-0727 or send us an e-mail at support@comfykayak.com to request a shipping quote.
SHIPPING RATES
DOMESTIC SHIPPING RATES IN THE CONTIGUOUS 48 STATES AND US ATLANTIC ABD CARIBBEAN TERRITORIES
For the 48 contiguous states, we offer flat rate shipping (2-5 business days) on all accessories at $9.85 per order or FREE for orders over $100.00. The same rate applies to United States territories in the Atlantic and the Caribbean. For kayaks, a fixed rate for shipping within the domestic 48 states applies.
Domestic Shipping Rates to Alaska and Hawaii
We welcome orders from customers residing in snowy Alaska and sunny Hawaii. Due to the higher rates that shippers are charging for packages to Alaska and Hawaii, however, our rates are higher for shipping accessories to these states. Ground shipping on accessories is $24.95 for orders under $200 and FREE for orders over $200.00. To ship kayaks to Alaska or Hawaii, a separate shipping quote will be required: contact us before ordering or place an order and request a shipping quote in the comments area.
US Pacific Islands
For US Pacific Islands, we offer a flat rate of $49.95 on accessories. To ship kayaks to the US Pacific Islands, a separate shipping quote will be required: contact us before ordering or place an order and request a shipping quote in the comments area.
International Shipping Rates, Including Pacific Islands
For International shipping, we offer a built-in flat rate of $59.95 per order for shipments of accessories to international destinations and to United States Territories and islands in the Pacific. We reserve the right, however, to request additional payment to complete the transaction when the actual shipping rate to the selected destination exceeds this amount by a considerable margin. To ship kayaks outside of the United States, a separate shipping quote will be required: contact us before ordering or place an order and request a shipping quote in the comments area.
QUOTES: If you require a product to be shipped outside the United States of America and its territories, we recommend that you call us at:
1-800-568-0727 or send us an e-mail at support@comfykayak.com to request a shipping quote before ordering.
Our goal is to see that you receive your items quickly and they will be packaged with care. Most of our kayaking accessories are shipped out in 0 to 2 business days
FAST SHIPPING
This applies to items we have in stock. We currently ship more than 60% of our sales from our warehouse in Iowa and most shipments will ship either by USPS ground shipping (1-5 business days) or priority mail (1-3 business days). Heavier items traveling longer distances, such as on the coasts, may have to be shipped via ground shipping which can take 5-6 business days.
VARIABLE SHIP TIME
Products marked variable shipping may need to be ordered in before they can ship, which can take days to weeks depending upon the supplier. The average turnaround time is 5-10 days to bring the item in house before we can ship.
MADE TO ORDER
Made-to-order (custom-made) products ship only after they are assembled, delaying shipping by 1 to 5 weeks.
RUSH ORDERS
If you are in a hurry to receive products from any of these specific suppliers, call us at 1-800-568-0727 to discuss rush order and expedited shipping options. We will do our best to get your product to you as fast as possible depending upon the cost and the circumstances.
CANCELLATIONS
If you choose to cancel your order and contact us to that effect before it ships, a 5% Cancellation Fee may be applied to the refund of your purchase price. This fee will not be charged if the order is cancelled before the purchase charge has batched (usually shortly after midnight CST on the date of purchase).
Once an item has already shipped, it is too late to cancel and if returned, the item may be subject to a re-stocking fee.
DAMAGED ITEMS RETURNS
Our manufacturers stand behind their products 100%. Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer's quality control system. If you receive your kayak seat or other kayak accessory and it appears to be defective, we want to resolve the problem as quickly as possible in a manner that is convenient to our customers.
PLEASE NOTE: You MUST contact Comfykayak.com at 1-800-568-0727 or by e-mail at support@comfykayak.com to authorize any return and to receive instructions on where to send the product. Please DO NOT return any product without first obtaining prior authorization and instructions from Comfykayak.com.
If you received an order that was damaged in shipping, please contact us immediately. Do not return the item to us as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to us, or its condition of receipt has been compromised, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.
NON-DAMAGED ITEMS (VOLUNTARY) RETURNS
Items that are made-to-order to your specifications and are therefore not returnable. Items that prove defective in performance may be returned for inspection to determine the cause of the defect, which will be repaired if the fault is deemed to be that of the manufacturer.
Aside from made-to-order items, please contact us within seven (7) days of receipt of your poduct if you wish to request a refund for the purchase price of your item, which is subject to deductions.
Return Authorization Process
The following conditions and exclusions apply to all voluntary returns.
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RETURN SHIPPING COST: For voluntary return of non-damaged items, the customer is responsible for the cost of the return shipment. We advise our customers to ship by whatever method will provide the best shipping rate, however, too often we see customers paying very high prices for shipping to return a product. We can probably get better rates than you can on a return label, so if you want to save money, please contact us and request a return label, the cost of which can be deducted from your refund.
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RETURN AUTHORIZATION FORM: Prior to returning your product, you will need to contact us to request a Return Authorization From. To request a return authorization form, call us at 1-800-568-0727 or email us at support@comfykayak.com. On the form, you will need to include your name, order number, the product you wish to return, and your reason for return. We will process your request and provide return instructions. Please ship the item within 5 business days of receiving the authorization to return the product.
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RETURNED PRODUCT ARRIVES DAMAGED: The product must be returned new, unused, undamaged and in the original packaging. If, upon receipt of your returned product, our returns facility determines that the item shows wear from use or is otherwised damaged from use or improper packaging, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.
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PAPERWORK: Do not tape or affix notes to the product's packaging. Please place all written correspondence including the completed Return Authorization Form inside the shipping carton.
Refunds and Re-Stocking Fees
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RE-STOCKING FEE: Accessories returned within 30 days of the customer's receipt of the product are subject to a 5% re-stocking fee to cover transaction charges and packaging expenses, rising to 15% after 30 days.
Exception: Where the item being returned must be shipped back to the original manufacturer, the re-stocking fee depends on the manufacturer and may be as high as 25%.
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TIME LIMIT: Generally, we do not accept returns once the customer has been in possession of the product(s) for 90 days or more, but you are still welcome to request a return authorization and a refund of up to 50% of the purchase price may issued at our discretion.
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AMOUNT OF FREE SHIPPING COVERED ON RETURNS: For customers who received free shipping and wish to return the product, we will cover up to $50 of the shipping cost. If it cost us $50 or more to send your shipment of accessories, we reserve the right to deduct the remainder from your refund.
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BOATS: In 2023, we have begun offering hard boats for the first time and the cost of shipping these is very high, so we are at this time still developing a policy to cover the unlikely event of a customer who bought a boat and wishes to return it.
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PROCESSING TIME: Please allow up to 7-10 business days to complete the processing of your return authorization form before any refunds are issued. If you have not heard from us by then, please feel free to contact us to inquire about the status of your return.
SALES TAX
For Iowa residents, a 6% sales tax will apply on all orders.
Sea Eagle charges us a customer sales tax for items which they (drop) ship for us directly to the customer whose shipping address is in the following states: California (CA), Florida (FL), Hawaii (HI), Illinois (IL), Louisiana (LA), Maryland (MD), Massachusetts (MA), Washington (WA) and Washington D.C. We do not have a means to collect this tax from the customer to cover our loss at the moment, but we may in future.
PRIVACY POLICY
Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of only those visitors who register on our site or who become our customers by making a purchase on our site.
The information we collect is used for issuing promotional materials to our customers and for improving the content and layout of our Web page.
If you do not wish to receive promotional materials, please let us know in writing by sending an e-mail and/or submitting a message on the form located at our Contact page.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at support@comfykayak.com.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Payment Methods
We currently accept the following major credit cards: American Express, Visa, Master Card and Discover Card. We also accept payments through PayPal, apple Pay, GPay, Alipay and Sezzle.