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Non-Damaged Items (Voluntary) Returns


Most items from Accent PaddlesCannon Paddles and Watersports Warehouse and Watershed are made-to-order to your specifications and are therefore not returnable. Items that prove defective in performance may be returned for inspection to determine the cause of the defect, which will be repaired if the fault is deemed to be that of the manufacturer.

Aside from made-to-order items, please contact us within seven (7) days of receipt of your poduct if you wish to request a refund for the purchase price of your item, which is subject to deductions.

Return Authorization Process

The following conditions and exclusions apply to all voluntary returns:

  • RETURN SHIPPING COST: For voluntary return of non-damaged items, the customer is responsible for the cost of the return shipment. We advise our customers to ship by whatever method will provide the best shipping rate.
  • RETURN AUTHORIZATION FORM: Prior to returning your product, you will need to contact us to request a Return Authorization From. To request a return authorization form, call us at 1-800-568-0727 or email us at support@comfykayak.com.  On the form, you will need to include your name, order number, the product you wish to return, and your reason for return. We will process your request and provide return instructions. Please ship the item within 5 business days of receiving the authorization to return the product.

  • RETURNED PRODUCT ARRIVES DAMAGED: The product must be returned new, unused, undamaged and in the original packaging. If, upon receipt of your returned product, our returns facility determines that the item shows wear from use or is otherwised damaged from use or improper packaging, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.

  • PAPERWORK: Do not tape or affix notes to the product's packaging. Please place all written correspondence including the completed Return Authorization Form inside the shipping carton.

Processing and Calculating Your Refund

  • UNPAID SHIPPING DEDUCTION: Any portion of the cost of the original shipment not covered by any Shipping & Handling fee paid at the time of purchase will be deducted from the refund.

    Examples:

    • The original product cost $29.95 plus the standard $9.85 Shipping & Handling Fee. The actual cost of the original shipment was $12.80. In this case, $2.95 will be deducted from the refund for unpaid shipping.

    • The original product cost $116.95 plus free shipping. The actual cost of the original shipment was $12.40. In this case, $12.40 will be deducted from the refund for unpaid shipping.

  • RE-STOCKING FEE: A re-stocking free of 5% of the purchase price or $5.00, whichever is greater, will be deducted from most refunds, over and above any deduction for unpaid shipping, to cover order processing transaction costs.

    Exception:

    • Where the item being returned must be shipped back to the original manufacturer, the re-stocking fee may be as high as 25%.'

  • PROCESSING TIME: Once the original manufacturer has received your return, please allow 7-10 business days to complete processing.