Items that are made-to-order to your specifications are therefore not returnable. Bargain Bin and Closeout Items are also not returnable. Items that prove defective in performance may be returned for inspection to determine the cause of the defect, which will be repaired if the fault is deemed to be that of the manufacturer.
Aside from made-to-order items, please contact us within seven (7) days of receipt of your product if you wish to request a refund for the purchase price of your item, which is subject to deductions.
Return Authorization Process
The following conditions and exclusions apply to all voluntary returns.
-
RETURN SHIPPING COST: For voluntary return of non-damaged items, the customer is responsible for the cost of the return shipment. We advise our customers to ship by whatever method will provide the best shipping rate, however, too often we see customers paying very high prices for shipping to return a product. We can probably get better rates than you can on a return label, so if you want to save money, please contact us and request a return label, the cost of which can be deducted from your refund.
-
RETURN AUTHORIZATION FORM: Prior to returning your product, you will need to contact us to request a Return Authorization From. To request a return authorization form, call us at 1-800-568-0727 or email us at support@comfykayak.com. On the form, you will need to include your name, order number, the product you wish to return, and your reason for return. We will process your request and provide return instructions. Please ship the item within 5 business days of receiving the authorization to return the product.
-
RETURNED PRODUCT ARRIVES DAMAGED: The product must be returned new, unused, undamaged and in the original packaging. If, upon receipt of your returned product, our returns facility determines that the item shows wear from use or is otherwised damaged from use or improper packaging, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.
-
PAPERWORK: Do not tape or affix notes to the product's packaging. Please place all written correspondence including the completed Return Authorization Form inside the shipping carton.
Refunds and Re-Stocking Fees
-
RE-STOCKING FEE: Accessories returned within 30 days of the customer's receipt of the product are subject to a 5% re-stocking fee to cover transaction charges and packaging expenses, rising to 15% after 30 days.
Exception: Where the item being returned must be shipped back to the original manufacturer, the re-stocking fee depends on the manufacturer and may be as high as 25%. -
TIME LIMIT: Generally, we do not accept returns once the customer has been in possession of the product(s) for 90 days or more, but you are still welcome to request a return authorization and a refund of up to 50% of the purchase price may issued at our discretion.
-
AMOUNT OF FREE SHIPPING COVERED ON RETURNS: For customers who received free shipping and wish to return the product, we will cover up to $50 of the shipping cost. If it cost us $50 or more to send your shipment of accessories, we reserve the right to deduct the remainder from your refund.
-
BOATS: In 2023, we have begun offering hard boats for the first time and the cost of shipping these is very high, so we are at this time still developing a policy to cover the unlikely event of a customer who bought a boat and wishes to return it.
-
PROCESSING TIME: Please allow up to 7-10 business days to complete the processing of your return authorization form before any refunds are issued. If you have not heard from us by then, please feel free to contact us to inquire about the status of your return.