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Policies


SHIPPING CARRIERS

Your kayak seat or kayaking accessory will be shipped either by the United States Postal Service (USPS) United Parcel Service (UPS) or Federal Express (FedEx).

UPS Logo FedEx Logo

Once your package ships, we will endeavour to forward you a tracking number.


     PLEASE DO NOT REFUSE DELIVERY OF ANY ORDER!


If you do, it may be forwarded to the shipping warehouse or to the manufacturer, not to the returns facility. Accept the order and contact us.  A 15% restocking fee may apply for all refused or returned deliveries, which will be deducted from your refund.

ComfyKayak.com will ship your paddling gear to any current and valid address within the United States of America, including Alaska and Hawaii and United States territories in the Caribbean and the Atlantic. Shipping rates may vary depending upon distance.

If you require a product to be shipped outside the United States of America or to United States territories in the Pacific, a flat rate has been set on this site but additional costs may apply, depending upon the destination. We recommend that before ordering, you please call us at: 1-800-568-0727 or send us an e-mail at support@comfykayak.com to request a shipping quote.

SHIPPING RATES

DOMESTIC SHIPPING RATES IN THE CONTIGUOUS 48 STATES AND US ATLANTIC TERRITORIES
For the 48 contiguous states, we offer UPS Ground shipping (2-5 business days) at $9.85 per order or FREE for orders over $100.00. The same rate applies to United States territories in the Caribbean.

Domestic Shipping Rates to Alaska and Hawaii
We welcome orders from customers residing in snowy Alaska and sunny Hawaii.  Due to the higher rates that shippers are charging for packages to Alaska and Hawaii, however, our rates are higher for shipping to these states.  Ground shipping is $24.95 for orders under $200 and FREE for orders over $200.00.

International Shipping Rates, Including Pacific Islands
Most international shipping rates are prohitibitive. Our system has a built-in flat rate of $49.95 per order for shipments to international destinations and to United States Territories and islands in the Pacific. We reserve the right, however, to request additional payment to complete the transaction when the actualy shipping rate to the selected destination exceeds this amount by a considerable margin.

QUOTES: If you require a product to be shipped outside the United States of America and its territories, we recommend that you call us at: 1-800-568-0727 or send us an e-mail at support@comfykayak.com to request a shipping quote before ordering.


SHIPPING TIMES

Our goal is to see that you receive your kayak seat or other paddling accessories quickly and they will be packaged with care.  Most of our kayaking accessories are shipped out in 0 to 2 business days, with the exception of custom-made products, which ship only after they are assembled, delaying ship by 1 to 5 weeks.

Watersports Warehouse and Watershed products, because they are made to order, can take between 1 and 5 weeks to ship. Average time to ship in low season (winter) is 2 weeks for both of these suppliers.  Average time to ship in high season (summer) is 4 weeks for Watersports Warehouse and up to 5 weeks for Watershed products.

Sea Eagle products typically ship between 2 and 4 business days after the order is placed.

Most Accent paddles ship within 0 to 2 business days, but because many Accent paddles are made to order, shipping times can vary widely depending upon the availability of components, so allow up to 4 weeks for shipping.

If you are in a hurry to receive products from any of these specific suppliers, call us at 1-800-568-0727 to discuss rush order and expedited shipping options.


CANCELLATIONS


If you choose to cancel your order and contact us to that effect before it ships, a 5% cancellation fee may be applied to the refund of your purchase price. This fee will not be charged if the order is cancelled before the purchase charge has batched (usually shortly after midnight CST on the date of purchase). You cannot cancel the order of any items that have already shipped; once shipped, items are subject to a re-stocking fee.



DAMAGED ITEMS RETURNS

Our manufacturers stand behind their products 100%.  Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer's quality control system.  If you receive your kayak seat or other kayak accessory and it appears to be defective, we want to resolve the problem as quickly as possible in a manner that is convenient to our customers. 

PLEASE NOTE: You MUST contact Comfykayak.com at 1-800-568-0727 or by e-mail at support@comfykayak.com to authorize any return and to receive instructions on where to send the product.  Please DO NOT return any product without first obtaining prior authorization and instructions from Comfykayak.com.

If you received an order that was damaged in shipping, please contact us immediately. Do not return the item to us as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to us, or its condition of receipt has been compromised, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.

NON-DAMAGED ITEMS (VOLUNTARY) RETURNS

Most items from Accent PaddlesCannon Paddles and Watersports Warehouse and Watershed are made-to-order to your specifications and are therefore not returnable. Items that prove defective in performance may be returned for inspection to determine the cause of the defect, which will be repaired if the fault is deemed to be that of the manufacturer.

Aside from made-to-order items, please contact us within seven (7) days of receipt of your poduct if you wish to request a refund for the purchase price of your item, which is subject to deductions.

Return Authorization Process

The following conditions and exclusions apply to all voluntary returns:

  • RETURN SHIPPING COST: For voluntary return of non-damaged items, the customer is responsible for the cost of the return shipment. We advise our customers to ship by whatever method will provide the best shipping rate.
  • RETURN AUTHORIZATION FORM: Prior to returning your product, you will need to contact us to request a Return Authorization From. To request a return authorization form, call us at 1-800-568-0727 or email us at support@comfykayak.com.  On the form, you will need to include your name, order number, the product you wish to return, and your reason for return. We will process your request and provide return instructions. Please ship the item within 5 business days of receiving the authorization to return the product.

  • RETURNED PRODUCT ARRIVES DAMAGED: The product must be returned new, unused, undamaged and in the original packaging. If, upon receipt of your returned product, our returns facility determines that the item shows wear from use or is otherwised damaged from use or improper packaging, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.

  • PAPERWORK: Do not tape or affix notes to the product's packaging. Please place all written correspondence including the completed Return Authorization Form inside the shipping carton.

Processing and Calculating Your Refund

  • UNPAID SHIPPING DEDUCTION: Any portion of the cost of the original shipment not covered by any Shipping & Handling fee paid at the time of purchase will be deducted from the refund.

    Examples:

    • The original product cost $29.95 plus the standard $9.85 Shipping & Handling Fee. The actual cost of the original shipment was $12.80. In this case, $2.95 will be deducted from the refund for unpaid shipping.

    • The original product cost $116.95 plus free shipping. The actual cost of the original shipment was $12.40. In this case, $12.40 will be deducted from the refund for unpaid shipping.

  • RE-STOCKING FEE: A re-stocking free of 5% of the purchase price or $5.00, whichever is greater, will be deducted from most refunds, over and above any deduction for unpaid shipping, to cover order processing transaction costs.

    Exception:

    • Where the item being returned must be shipped back to the original manufacturer, the re-stocking fee may be as high as 25%.'

  • PROCESSING TIME: Once the original manufacturer has received your return, please allow 7-10 business days to complete processing.

SALES TAX

For Iowa residents, a 6% sales tax will apply on all orders.


PRIVACY POLICY

Statement 

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of only those visitors who register on our site or who become our customers by making a purchase on our site.  

The information we collect is used for issuing promotional materials to our customers and for improving the content and layout of our Web page.

If you do not wish to receive promotional materials, please let us know in writing by sending an e-mail and/or submitting a message on the form located at our Contact page.
    
Terms of Use Statement    
    
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Payment Methods

We currently accept the following major credit cards: American Express, Visa, Master Card and Discover Card.  We also accept payments through PayPal.